Refund policy

Return & Exchange Policy for Pleasome.com

Your Satisfaction is Our Priority At Pleasome.com, we want you to love your photos. We take great pride in the quality of our prints, but we understand that having a hassle free return process is important should you need to. That is why we offer a 30-day "No Questions Asked" Return & Exchange Policy.

Returns & Exchanges If you are not completely happy with your purchase, you have 30 days from the date you receive your order to request a return or an exchange.

  • Returns: If you'd prefer to return your item, we will provide a full refund.

  • Exchanges: If you would like to swap your print for a different image, we are more than happy to make that happen. We want you to walk away with a photo you truly love!

How to Start a Return or Exchange

It’s simple—just reach out to us directly through your preferred channel. We’re here to help:

  • Chat with Us: Click the chat icon on the bottom right of your screen at Pleasome.com to connect with us quickly.

  • Call or Text: Give us a call or send a text to (646) 881-1932.

Whether you reach out via chat or text, we will provide you with a pre-paid return shipping label and clear instructions on how to send the original photo back to us. We’ll make the process as smooth as possible.

Damages and Issues

We package every order with care using plastic wrap and sturdy cardboard backing to ensure your photos arrive flat, protected, and free of any bends or damage.

However, if your order arrives damaged, defective, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right. You can reach us quickly using either of these methods:

  • Chat with Us: Click the chat icon on the bottom right of your screen at Pleasome.com to connect with us quickly.

  • Call or Text: Give us a call or send a text to (646) 881-1932.

The Refund Process

Once we receive and inspect your returned item, your refund will be automatically processed to your original payment method. Please allow 2 to 5 business days for the funds to appear on your statement.